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Customer-facing tool

Materials GST explainer

Stop the "double GST" confrontations. Show customers exactly how GST works on materials. Perfect for on-site conversations with questioning residential customers.

Mobile-optimized for on-site use 2-minute customer conversation

The #1 tradie GST pain point

"Why am I paying GST twice?" — 60–89% of tradies face this confrontation from residential customers who don't understand the GST flow on materials.

This tool solves it in 2 minutes. Show customers exactly how GST works — no arguments, no confusion, just transparent business practices.

How GST works on tradie materials

1

Supplier sells materials to tradie

Supplier cost
$100.00
→
+ $10.00 GST
GST charged to tradie
Tradie pays: $110.00
Includes GST
Key point: Tradie pays GST and can claim it back as a GST credit in their BAS.
2

Tradie installs materials for customer

Material cost
$100.00
→
+ $10.00 GST
GST charged to customer
Customer pays: $110.00
Includes GST
Key point: Customer pays GST once on the final installed price. Tradie collects GST for the ATO.
3

The GST reconciliation (tradie's BAS)

GST collected

+$10.00
From customer

GST credits

−$10.00
From supplier purchase

Net GST to ATO: $0.00

GST on materials cancels out — tradie only pays GST on their margin/profit.

The bottom line for customers

You only pay GST once on materials.
The tradie handles all the GST paperwork and credits behind the scenes.
The $110 you pay includes all GST — no hidden charges, no double billing.

How to use this tool

On-site conversations

When customers question GST on materials, pull out your phone and show them this visual explanation.

Share before quotes

Send the link to questioning customers before quoting to prevent GST misunderstandings.

PDF handouts

Download the PDF for customers who prefer printed materials or for your office.

Train your team

Ensure all your tradies and office staff use this consistent explanation.

Related tools

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Automate your GST with Chippie

Stop explaining GST manually. Chippie automatically handles GST on all quotes, invoices, and expenses. Plus, generate BAS reports in one click and share professional GST breakdowns with customers.

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